İnsan Kaynaklarında Ölçmenin Önemi

Ekim 13, 2018

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Kör Uçuşu Yapmak İstemezsiniz Sanırım?

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Herşey pazarlama ile başlar…

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İç & Dış Müşterilere Ne Yaptığınızı Anlatır

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Soru

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Elimizdeki çalışan verilerini Değer Yaratmak için kullanıyor muyuz?

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Soru

Eğitime harcadığımız bütçenin geri dönüşü nedir?

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Soru

“Hangi işe alım teknikleri en iyi performansa sahip adayları işe almamızı destekliyor?

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Soru

Veya “Hangi hedef ölçümleme yaklaşımı en ,iyi performansı getirir?

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Neden Şimdi?

Kurumsal kaynak planlaması artık çok önemli çünkü kaynaklar oldukça sınırlı,
İK IT yaygınlaşması operasyonlar, performans ve çalışanlar hakkında daha kolay ve standart bilgi vermeye başladı,
İK maliyetlerini ve performansını ölçmek ve raporlamak her zamankinden önemli hale geldi.

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Örnek

İyi yöneticilerin yetenekli çalışanları elde tutmak ve pozitif performans üzerinde mutlak olumlu etkisi var.
En iyi yöneticilerin sergilediği kilit davranışları belirlemek için ayrı ayrı rasgele görüşmeler gerçekleştir.
İyi bir yönetici olmak ve kötü yönetici olmamak için gereken davranışları bul.
Yöneticileri eğitim programlarına ve koçluk oturumlarına dahil et ve ekipler, yöneticilerin, nerede olduklarını ve daha iyi nerede bulunabileceklerini anlamalarına yardımcı ol.

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Dünü Ölçmek

«Dün ne oldu» yu raporlamanın değeri ne yazık ki çok az.
Önemli olan yarın ne olacak, risklerim neler? sorularına cevap bulmak.

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Şeytanın Avukatı

Yapılan ölçümleme karar almayı desteklemiyor,
Peki şimdi ne olacak tipi ölçümleme, yani sonuç yok,
Gerçek zamanlı ölçüm değil,
Orta düzey yönetim seviyesinin kullanımına verilmediği için anlamı yok,
Standart raporların içine dahil edilmediği için gözden kaçıyor,
Üçüncü taraflarla ilgili ölçüm yok,
Kıyaslamak çok zor.

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” publish_date=”” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_imageframe image_id=”822″ max_width=”” style_type=”” blur=”” stylecolor=”” hover_type=”none” bordersize=”” bordercolor=”” borderradius=”” align=”none” lightbox=”no” gallery_id=”” lightbox_image=”” alt=”” link=”” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]https://derinakademi.net/wp-content/uploads/2018/10/sld17.png[/fusion_imageframe][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”50px” bottom_margin=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]

Akıllı Tahminler

KLASİK

Aslı bizim şirkette ne kadar çalıştı?
Aslı’nın geçtiğimiz 5 yıl içerisindeki yıllık ortalama maaşını ne kadardı?
Aslı’nın performansı geçen seneye göre daha mı iyi?

AKILLI TAHMİN

Aslı kurumumuzda ne kadar süre çalışır?
Aslı’nın uzun soluklu çalışmasının kriterleri neler olabilir?
Hangi eğitim programı Aslı’nın performansını en yükseğe ulaştırmaya destek olur?

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Akıllı Tahminler

KLASİK

En yüksek performans gösteren çağrı merkezi çalışanımız kim?
Geçen sene kaç satış temsilcisi işten ayrıldı?

AKILLI TAHMİN

En yüksek performansı hangi çağrı merkezi çalışanımız gösterir?
Hangi satış temsilcileri kurumdan ayrılabilir?

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İşe Alım – Form Doldurma

Başvuru tamamlama oranı % = Tamamlanan başvuru sayısı / Toplam Başvuru Sayısı

Neden Önemli ?

BTO düşük ise sürecinizde problem var demektir. Aşırı uzun veya ilgisiz sorular probleme neden olabilir.

Uzun başvuru süreci
Amaca hizmet etmeyen soruların sorulması
Kişisel ve hassas soruların olması
Portal’ınızda teknik problemlerin olması

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İşe Alım Süreci

İşe Alım Maliyeti (TL) = İç Maliyetler + Dış Maliyetler / Toplam İşe Alınan Sayısı

Neden Önemli ?

İşe alım sürecinde harcanan süreyi ve maliyetini bilmek önemlidir. İleride bütçe hazırlarken veya iş planı yaparken buna göre zaman/bütçe ayırmanız için yol gösterici olacaktır.

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İşe Alım Süreci

Açık Pozisyon Doldurma Oranı (%) = Kapatılan Pozisyon Sayısı / Toplam Açık Olan Pozisyon Sayısı

Neden Önemli ?

Gerek şirketinizin işe alımcıları gerekse de dış kaynaklar tarafından doldurulan pozisyonları ölçerek hangi kaynağın daha verimli olduğunu ölçebilir yatırım veya iyileştirmeleri elde ettiğiniz sonuçlara yapma şansı yakalarsınız. Dış kaynak kullanımında da seçimlerinizi elde ettiğiniz sonuçlara göre yapabilirsiniz.

[/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container][fusion_builder_container hundred_percent=”no” hundred_percent_height=”no” hundred_percent_height_scroll=”no” hundred_percent_height_center_content=”yes” equal_height_columns=”no” menu_anchor=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” status=”published” publish_date=”” class=”” id=”” background_color=”” background_image=”” background_position=”center center” background_repeat=”no-repeat” fade=”no” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ video_mp4=”” video_webm=”” video_ogv=”” video_url=”” video_aspect_ratio=”16:9″ video_loop=”yes” video_mute=”yes” video_preview_image=”” border_size=”” border_color=”” border_style=”solid” margin_top=”” margin_bottom=”” padding_top=”” padding_right=”” padding_bottom=”” padding_left=””][fusion_builder_row][fusion_builder_column type=”1_2″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_imageframe image_id=”831″ max_width=”” style_type=”” blur=”” stylecolor=”” hover_type=”none” bordersize=”” bordercolor=”” borderradius=”” align=”none” lightbox=”no” gallery_id=”” lightbox_image=”” alt=”” link=”” linktarget=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=””]https://derinakademi.net/wp-content/uploads/2018/10/sld22.png[/fusion_imageframe][/fusion_builder_column][fusion_builder_column type=”1_2″ layout=”1_1″ spacing=”” center_content=”no” link=”” target=”_self” min_height=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” background_color=”” background_image=”” background_position=”left top” background_repeat=”no-repeat” hover_type=”none” border_size=”0″ border_color=”” border_style=”solid” border_position=”all” padding_top=”” padding_right=”” padding_bottom=”” padding_left=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”left” animation_speed=”0.3″ animation_offset=”” last=”no”][fusion_separator style_type=”none” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=”” sep_color=”” top_margin=”50px” bottom_margin=”” border_size=”” icon=”” icon_circle=”” icon_circle_color=”” width=”” alignment=”center” /][fusion_text columns=”” column_min_width=”” column_spacing=”” rule_style=”default” rule_size=”” rule_color=”” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” class=”” id=””]

İşe Alım Süreci

İşe Alım Kalitesi = Performans Değ. Puanı + Çalışan Bağlılık Puanı + Kültürel Uyum Puanı / Gösterge Sayısı

Neden Önemli ?

İşe alımın kalitesi, düşük iş gören devir hızı, yüksek verimlilik, daha iyi kurumsal kültür ve tabii daha iyi iş sonuçları anlamına gelecektir. Bu nedenle işe alım kalitesini sürekli ölçmek işe alımda şirketin nabzını tutmak anlamına gelecektir. Elde ettiğiniz sonuçlara göre de süreçlerinizi gerekiyorsa yeniden yapılandırabilirsiniz.

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İşe Alım Süreci

Aday Havuzu Etkinlik Oranı (%) =

Her bir kaynaktan gelen aday sayısını bul
Her bir kaynak için başvuru sayısı/istenilen kalitede başvuru sayısını hesapla

Neden Önemli ?

İşe alım sürecinde boşa zaman harcamak önemli bir maliyet olup telafisi de kolay değildir. Bu nedenle kullandığınız aday kaynaklarının etkinliğini ölçmek ve en etkin kaynakla yolunuza devam etmek doğal hakkınız olacaktır. Aksi takdirde para ve zaman gibi kaynaklarınızı boşa harcıyor olursunuz.

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Tutundurma

İş Yerinde Tutundurma Oranı (%) = Ölçülen Süre İçinde Çalışan Sayısı / Aynı Dönemde İşe Başlayan Çalışan Sayısı

Neden Önemli ?

Tutundurma oranı işyerinizin sağlıklı büyüyüp büyümediğini gösteren temel göstergelerden biridir. Gönüllü işten ayrılmaları izleyerek neleri doğru neleri yanlış yaptığınızı izleyebilirsiniz.

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İş Gören Devir Hızı

İş Gören Devir Hızı (%) = Ölçülen Süre İçinde İşten Ayrılan Sayısı & İşe Yeni Başlayan Sayısı / Aynı Dönemde İşte Çalışan Sayısı

Neden Önemli ?

Araştırmalar istifa nedeniyle boşalan pozisyonları doldurmanın maliyetinin yeni pozisyonları doldurmaktan çok daha fazla olduğunu göstermektedir. Sonuç olarak;

Hangi yöneticilerin veya departmanların yüksek iş gören devir hızına sahip olduğunu belirlersiniz
Gönüllü işten ayrılmalar ile işten çıkartmaları ölçebilirsiniz.
Bir önceki seneye göre kıyaslama yapabilirsiniz.

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Eğitim

Bütçenin Etkin Kullanımı (%) = Eğitim Bütçesi (planlanmış) / Gerçekleşen Bütçe

Neden Önemli ?

Bütçeyi doğru yönetip yönetemediğinizle ilgili temel göstergeler sağlar. Ayrıca bütçenin;

Sapma noktalarını görmenizi
Planlanmamış harcamalarınızı
Bir sonraki bütçenizi daha hassas oluşturmanızı sağlayacak doneleri sağlar

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Eğitim

Katılımcı Tatmin Oranı (%) =

Eğitim katılımcıları için eğitmen, eğitim yeri, eğitim içeriğiyle ilgili anket hazırlanır
Sonuçlara göre katılımcı tatmin oranı belirlenir.

Neden Önemli ?

Bu oran katılımcıların eğitmen, içerik, eğitim yeriyle ilgili görüşlerine doğrudan ulaşmanızı sağlayacak bir çalışmadır. Çalışmanın sonuçlarına göre de içerik de iyileştirmeler yapabilir, eğitmeni değiştirebilir hatta eğitim yerinin uygunluğuyla ilgili fikir sahibi olabilirsiniz.

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Eğitim

Çalışan Başına Eğitim Saati (%) = Verilen Eğitim Saati (Genel Toplam) / Eğitime Dahil Olan Çalışan Sayısı

Neden Önemli ?

Kişi başı alınan eğitim saatini görmenizi sağlar. Bu şekilde gelecek sene için hedef oluşturabilirsiniz. Çıkan sonuçlara göre rakiplerinizle kıyaslama yapma şansınız olur. Bir sonraki sene hedeflerinde ayrıca iyileştirme yapabilirsiniz.

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Eğitim

Yeni Başlatılan Özel Eğitim/Gelişim Programı Sayısı = Şirkette ilgili dönem içinde başlatılan yeni gelişim programlarının sayısını gösterir.

Neden Önemli ?

Eğitim departmanın verimliliğini ölçmenizi sağlar. Ayrıca çalışanların gelişimi için yapılan yatırımları da buradan takip etme şansınız olacaktır.

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Eğitim

İstenilen Beceri Seviyesine Ulaşan Çalışan Oranı (%) = Eğitim Programına Katılacak Çalışanlarda Gelişmesi Beklenen Becerilerin Seviyesi / Eğitim Programını Tamamlayan Çalışanlarda Gelişmesi Beklenen Becerilerin Eğitim Sonrası Seviyesi

Neden Önemli ?

Programın hedefine uygun sonuçlanıp sonuçlanmadığını ölçebilirsiniz. Sonuçlara göre de katılımcıları tekrar değerlendirme şansınız olacaktır. Bunun yanı sıra eğitmeni ve içeriğin etkinliğini de ölçme şansınız olacaktır.

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Ücret Yönetimi

Personel Maliyetlerinin İşletme Maliyetlerine Oranı (%) = Toplam Personel Maliyetleri (Maaş+Yan Haklar+Primler) / Toplam İşletme Maliyetleri

Neden Önemli ?

Bütçenizin ne kadarını personel maliyetlerini oluşturduğunu takip ederek iyileştirmeler için plan oluşturmanızı sağlayan göstergelerin başında gelmektedir.

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Ücret Yönetimi

Yatırım Geri Dönüş Oranı (İnsan Kaynağı)

Gelir – İşletme Maliyetleri -Personel Maliyetleri = Öngörülen Kar / Personel Maliyetleri

Neden Önemli ?

Çalışanlarınıza yaptığınız yatırımın geri dönüşünü izleyebileceğiniz bir göstergedir.

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Yetenek Yönetimi – Tutundurma

Yeteneklerin Şirkette Kalma Oranı = Ölçülen Süre İçinde İşten Ayrılan Yetenek Sayısı / Aynı Dönemde İşte Çalışan Yetenek Sayısı

Neden Önemli ?

Yetenek olarak belirleyerek gelişimi için yatırım yaptığınız çalışanlarınızın şirkette kalma oranını görebileceğiniz ve şirketin uzun vadeli çıkarları açısından takip edilmesi gereken bir göstergedir.

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Yetenek Yönetimi

Kritik Rolleri Doldurma Oranı = Ölçülen Süre İçinde Doldurulmuş Kritik Rol Sayısı / Kritik Rol Sayısı

Neden Önemli ?

İşe alım departmanının etkinliğini, yedekleme planlarınızın hangi oranda stratejilerinize hizmet ettiğini ve ne kadar risk taşıdığınızı görebileceğiniz göstergelerin başında gelmektedir.

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Yetenek Yönetimi

Kritik Rolleri Zamanında Doldurma Oranı (%) = Ölçülen Sürede Gerçekleşen Pozisyonu Kapatma Süresi / Pozisyon İçin Belirlenmiş Kapatma Süresi

Neden Önemli ?

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Yetenek Yönetimi

Yetkinlik/Beceri Analizi = Çalışanların Mevcutta Sahip Oldukları Beceri Düzeyi / Çalışanlardan Sahip Olmaları Beklenen Yetkinlik Seviyesi

Neden Önemli ?

Ölçülen yetkinlikler üzerinden çalışanlarınızın ne durumda olduklarını izleyebilir ve sonuçlara göre hazır oldukları alanlar ile gelişim alanlarını rahatlıkla görebilirsiniz. Sonuçlara göre gelişim planları oluşturabilir ya da yedekleme planlarını sonuçlara göre dizayn edebilirsiniz.

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Verimlilik

Verimlilik = Resmi Çalışma Saatleri / Aynı Süre İçinde Çalışılan Toplam Saat * 100

*ÖRNEK

(45/55) * 100 = %81,8

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İş Gücü Planlama

Devamsızlık Oranı (%) = Aynı Süre İçinde Çalışılan Toplam Saat / Toplam Çalışma Saatleri

Neden Önemli ?

Araştırmalar istifa nedeniyle boşalan pozisyonları doldurmanın maliyetinin yeni pozisyonları doldurmaktan daha fazla olduğunu göstermektedir.

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İş Gücü Planlama

Çalışan Başı Gelir (kar/ciro) = (Ölçülen Dönem İçerisindeki Kar/Ciro) / Ölçülen Dönem İçerisindeki Çalışan Sayısı

Neden Önemli ?

Çalışan başına düşen kar veya ciro rakamını görebilir iş gücü planlamasını ve bir sonraki bütçe hedeflerini bu sonuçlara bakarak oluşturabilirsiniz. Bu noktada direkt ve endirekt işçilik ölçümlemesi önem kazanmaktadır.

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İş Gücü Planlaması

İş Gören Devir Hızı = Ölçülen Süre İçinde İşten Ayrılan Sayısı / Aynı Dönemde İşe Başlayan Çalışan Sayısı

Neden Önemli ?

Araştırmalar istifa nedeniyle boşalan pozisyonları doldurmanın maliyetinin yeni pozisyonları doldurmaktan çok daha fazla olduğunu göstermektedir. Sonuç olarak;

Hangi yöneticilerin veya departmanların yüksek iş gören devir hızına sahip olduğunu belirlersiniz
Gönüllü işten ayrılmalar ile işten çıkartmaları ölçebilirsiniz.
Bir önceki seneye göre kıyaslama yapabilirsiniz.

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ÇALIŞAN BAĞLILIĞI / MUTLULUĞU

Çalışan Mutluluk Oranı = Yapılan anketler sonucunda çalışanların şirkette çalışmaktan, iş arkadaşlarından, yaptıkları işten, yöneticilerden tatmin oranını gösterir

Neden Önemli ?

Çalışanların mutluluğu verimliliği, iyi ürünleri, müşteri memnuniyetini ve sonuç olarak karlı sonuçları getirecektir. Bu nedenle göstergenin takip edilmesi ve elde edilen sonuçlara göre hızlı aksiyon alınarak kararların iş sonuçlarına hızlı etki etmesi açısından rutin olarak ölçümlenmesi önemlidir.

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İK PERFORMANSINI ÖLÇME

Tutundurma:

% iş gören devir hızı
# Çalışan bağlılığı skoru
% Tutundurma oranı
% Çalışan mutluluğu oranı
$ İşten ayrılma maliyeti
$ İş gören devir hızı maliyeti

İşe alım:

# Açık pozisyonlara başvurma sayısı
$ İşe alım maliyeti
% Kurum dışından işe alım oranı
# İşe alınan/ihtiyaç duyulan çalışan oranı
% İş teklifi kabul oranı
# Açık pozisyonları doldurma sayısı

Etkinlik & Verimlilik:

% Yüksek performanslı çalışan/toplam çalışan oranı
$ Çalışan başına düşen kar
% İnsan Varlığı yatırımı geri dönüş oranı (ROI)
# Bordro yapma zamanı
% Performans Değerlendirme sürecine katılım oranı

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ÇALIŞAN BAŞINA DÜŞEN GELİR

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